REFUND POLICY – DodElite
Last Updated: [04/03/2026]
This Refund Policy applies to all purchases made through [www.dodelite.com] (the “Site”), operated by DodElite (“Company”, “we”, “us”, or “our”), a company incorporated in Hong Kong with its registered office at:
[UNIT 1411,14/FLOOR COSCO TOWER 183 QUEEN'S RD CENTRAL SHEUNG WAN
HONG KONG.
Email: revelsefrance.serviceclient@outlook.com
By placing an order with us, you agree to the terms outlined below.
1. Returns
We accept returns under the following conditions:
The item must be returned within 14 days of delivery (for EU customers in accordance with consumer protection laws).
The item must be unused, unworn, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
2. EU Right of Withdrawal (Cooling-Off Period)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.
To exercise this right:
You must notify us in writing within 14 days of receiving the goods.
You then have 14 additional days to return the item.
Refunds will include the original standard shipping cost (if applicable under EU law).
The customer is responsible for return shipping costs unless the item is defective.
3. Non-Returnable Items
The following items cannot be returned:
Gift cards
Downloadable or digital products
Personalized or custom-made items
Items marked as “Final Sale”
Used or damaged items not due to our error
4. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item:
Contact us within 48 hours of delivery.
Provide photos clearly showing the issue.
If approved, we will:
Replace the item, or
Issue a full refund, including shipping costs (if applicable)
We reserve the right to request return of the damaged product.
5. Refund Process
Once we receive and inspect your return:
We will notify you of approval or rejection.
If approved, refunds will be processed within 5–10 business days.
Refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received a refund:
Check your bank account.
Contact your credit card company.
Contact your bank.
If the issue persists, contact us at:
[Insert Support Email]
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
[Insert Support Email]
8. Order Cancellations
Orders may be canceled only if:
They have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return procedure.
We reserve the right to cancel any order due to:
Fraud suspicion
Pricing errors
Stock unavailability
In such cases, a full refund will be issued.
9. Shipping Returns
Customers are responsible for return shipping costs unless:
The item is defective
The wrong item was shipped
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
10. Chargebacks and Payment Disputes
If a chargeback is initiated without prior contact:
We reserve the right to dispute the claim with supporting evidence.
Fraudulent chargebacks may result in order blacklisting and reporting to payment processors.
We encourage customers to contact us first to resolve any issue.
11. International Orders
Customs duties, taxes, and import fees are:
The responsibility of the customer.
Non-refundable.
If a shipment is refused due to unpaid customs charges, return shipping and related fees may be deducted from the refund.
12. Contact Information
For return requests or refund inquiries, contact:
DodElite
Email: [Insert Support Email]
Address: [Insert Hong Kong Address]
🔒 Optional Stronger Protection Clause (Recommended)
If you want, I can add:
A stricter return window (e.g., 7 days outside EU)
A restocking fee clause
A “No refund for worn items” stronger legal wording
A Dropshipping-protection version (if applicable)
A separate Shipping Policy